Heating and Air Conditioning Service Feedback - Customer Testimonials
Raymond - Yuba City
You have a fine group of employees, all did a good job. Thanks to your very good employee "Rick", good man keep him!
Carol - Yuba City
Thank you for a job well done! We are very pleased not only with the professional work but the attitude and helpfulness of Ken, Stan and Joe.
Janice – Yuba City
COREY GOT ANOTHER ATTABOY – JANICE CALLED TODAY TO SAY WHAT A GOOD JOB HE DID. KEEP IT UP COREY!!!!!!!!!!!!
Jim & Kari – Marysville
Called to say we did a Great Job for them. Thank you R.B. Spencer!!
Stephanie – Yuba City
Thank you so much for being prompt at responding not only to the request buy to the problem. Your service man Brent was very knowledgeable when talking to me and answering my questions re my unit and problem. I predicted that it was going to be an ordeal lasting a few days but my problem was solved in less than 24hrs, start to finish!!! Truly that is a unique occurrence in today's hustle and bustle schedule. Again much appreciation to you and your rep. - Gratefully Yours, Stephanie
Charles – Yuba City, 95993
Nick was called in from Williams and stated that he could be here at a certain time. He arrived promptly and detected the problem and repaired It in a just a short period of time. He was very courteous and he knew exactly what he was doing. I appreciate the response for a Friday afternoon.
Dorene – Marysville, 95901
Felipe was very helpful and the office staff was so prompt at scheduling a visit and did so within an hour of my husband voicing his concerns. Felipe worked in rainy cold weather and our son has medical problems and Felipe got our heater working fast.
Allee – Yuba City, 95991
Felipe was Awesome!
Catherine – Williams, 95987
I wanted to thank you for running a great business! Yesterday, David came out to check my mother's furnace. Everything was okay, but he noticed how difficult it was for her to reach, read and adjust her thermostat. Come to find out, she was using a shaky stool to stand on to use it. David told her he would not leave until he fixed the thermostat so she could use it safely. I truly appreciate the extra effort put forth by David.
Robert – Meridian, 95957
Your repair man (Bob) was very efficient in finding our problem with A/C unit, and fixed it in a short time. He also checked the Freon charge. The 9 year old unit works better than it ever did.
Adell – Marysville, 95901
We wanted you to know Mike has been terrific and always courteous and leaves things neat and clean. R.B. Spencer is reliable and prompt, Thank you.
Ruth – Yuba City, 95993
I am very satisfied with the work your company does. I have you on my list to call when anything goes wrong. I also highly recommend you to my friends.
Ray – Colusa, 95932
It was great to work with you and your entire staff. I wish all companies were as attentive to their customers' needs. Very high quality work, reasonable prices, and very courteous service.
Lawrence - Yuba City, 95991
I checked with several companies before choosing R.B. Spencer, Inc. You were very fair on price with quality equipment. I have full satisfaction now and confidence for good service from you in the future. Thank you Spencer's.
Rod – Yuba City, 95991
I would like to personally thank you for the pleasant experience I had while selecting and having a replacement heat and air system installed. My experience began with a very pleasant receptionist who scheduled an appointment with a sales consultant. On March 7th I met Rich B, he arrived on time and was very professional, and he thoroughly evaluated the existing system and made a few very good suggestions. On March 9th I met with Rich and signed a contract for what I was sure was exactly the system I needed. I was contacted by Betty and the installation was scheduled for the 21st & 22nd. On the morning of the 21st your installation crew arrived right on time followed by Rich. Rich introduced Jerry and Chris as my install crew and went over the job with them. I have to complement you on your choice of employees; I instantly felt that I had the best team, bar none. Jerry and Chris displayed a very high standard of work ethics; they were very concerned with every aspect of their work. They were an absolute pleasure to have around. Thy both had a common goal, to do the very best job possible and be the best representatives of your company. I also must complement the last member of the team, Kandi who performed the duct testing and is just another wonderful employee. I had a few questions regarding the testing and Kandi answered them all. After having such a wonderful experience, it is no wonder you have been successful. I believe success starts at the top, but require the right employees to maintain that success. Please offer my heart felt thanks to your entire staff but especially those I had the honor of meeting.
Dave, Woodland, 95695
The guys were great! They found problems we didn't even know we had & talked to us regarding them. Their suggestions were super - even though it cost us more money - their candor saved us a lot of hassle with the inspection, etc.
Richard – Yuba City, 95992
Bryan and Steve were very professional in their job. Any questions I had Bryan answered for me and explained to me. This was a very positive project for us. Thank You
Charles – Wheatland, 95692
Mr. Spencer, Thanks for running a top-notch operation! I attempted to get other HVAC co's to estimate my project. Two companies would not answer their phones, two more companies "stood me up". The fifth construction that did look at the project never sent me his estimate. Your company is at least three steps ahead of the competition! Thanks Again!
Lorna – Gridley, 95948
Lorna was having a difficulties with a local company concerning a power problem she was experiencing. Bob H. attended a meeting with Lorna and the company she was dealing with and they were able to get to the source of the problem and resolve the issue. Lorna writes: THANK YOU SO VERY MUCH FOR ALL YOUR HELP AND ALLOWING BOB TO ASSIST US. YOU AND YOUR STAFF HAVE PROVEN THAT SERVICE IS YOUR BUSINESS! ALL OF YOU WENT ABOVE AND BEYOND FOR US, AND I CAN'T THANK YOU ENOUGH.
Brad – Sutter, 95982
We were very pleased with Bryan and Steve and we will be recommending you to our Friends & Family.
Tony – Yuba City, 95992
Your install team was very courteous and always on time! Bryan's engineering of the HVAC air handling componeuts was an excellent example of design. Steve's tear-out and installation of the new duct work was a dirty job . However the results are amazing! The attic looks like the engineering bays on a starship. A few more years of seasoning and both gentlemen will be top-notch craftsmen.
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