Privacy Policy
Effective Date: May 27, 2026
R.B. Spencer Heating & Air, Inc. (“R.B. Spencer,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us through our website, advertisements, forms, communications, and services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, advertisements, scheduling tools, customer service platforms, SMS messaging, and HVAC services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information including:
Name
Phone number
Email address
Service address and billing address
Appointment and service request details
Payment-related information
Information submitted through forms, chat, SMS, email, or phone calls
Information related to your HVAC system or service history
Website activity and browsing behavior
Device, browser, IP address, and cookie data
We may collect this information when you:
Fill out a website form
Request an estimate or appointment
Call, text, or email us
Interact with advertisements or social media
Subscribe to marketing communications
Use our website or customer communication tools
We may also collect information automatically through cookies, tracking pixels, analytics software, and similar technologies.
How We Use Your Information
We may use your information to:
Schedule and manage service appointments
Provide HVAC installation, repair, maintenance, and customer support services
Send appointment reminders, confirmations, and dispatch notifications
Process invoices and payments
Communicate regarding customer service requests
Send promotional emails, text messages, offers, and marketing communications
Improve our website, services, and customer experience
Analyze advertising performance and website usage
Detect fraud, security incidents, or misuse
Comply with legal obligations
SMS Communications & Consent
By submitting your phone number through our website, advertisements, forms, scheduling tools, or service requests, you consent to receive recurring automated and non-automated text messages from R.B. Spencer Heating & Air, Inc. related to:
Appointment reminders
Service updates
Dispatch notifications
Account-related communications
Promotions and marketing offers
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.
Consent to receive text messages is not required as a condition of purchase.
SMS opt-in data, phone numbers, and consent information will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Verbal Opt-In
“R.B. Spencer Heating & Air, Inc.” will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can; “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent”. They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms.
By submitting this form and signing up for texts, you consent to receive text messages from RB Spencer Heating & Air at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms and Conditions.
Phone Calls & Call Recording
Phone calls with R.B. Spencer Heating & Air, Inc. may be monitored or recorded for quality assurance, training, customer service, scheduling, and operational purposes.
Email Marketing
If you subscribe to our email communications, we may send newsletters, service reminders, promotional offers, financing opportunities, maintenance plan information, and company updates. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Cookies, Analytics & Advertising Technologies
Our website may use cookies, tracking pixels, analytics tools, session replay tools, and similar technologies provided by third-party platforms including:
Google Analytics
Google Ads
Meta/Facebook
Instagram
ServiceTitan
Podium
Mailchimp
Other advertising, analytics, communication, and scheduling providers
These technologies may collect information such as:
Browser type
Device information
IP address
Pages visited
Time spent on pages
Links clicked
Website interactions
Advertising engagement
Email opens and clicks
These technologies help us:
Understand website traffic and user behavior
Improve website functionality and user experience
Measure advertising effectiveness
Personalize marketing and advertisements
Improve customer communications and scheduling
Some third-party advertising providers may use cookies or similar technologies to display advertisements to you on other websites or platforms based on your prior interactions with our website.
You may disable cookies through your browser settings, though certain website features may not function properly.
Online Analytics & Advertising
We may use third-party analytics providers, advertising partners, and tracking technologies to better understand how users interact with our website, advertisements, emails, and services.
We may use platforms including Google Analytics, Google Ads, Meta/Facebook, Instagram, ServiceTitan, Podium, and Mailchimp to analyze website activity, improve marketing performance, personalize advertising, and better understand customer interactions.
Some third-party advertising providers may use cookies or similar technologies to display advertisements to you on other websites or platforms based on your prior interactions with our website.
You may control certain cookie preferences through your browser settings or device settings.
Third-Party Platforms & Service Providers
We may use third-party platforms and software providers to help operate our business, including customer relationship management systems, scheduling software, marketing platforms, analytics providers, payment processors, communication tools, and customer support systems.
This may include providers such as:
ServiceTitan for scheduling, dispatching, invoicing, communications, customer management, call tracking, and operational support
Podium for messaging, reviews, customer communication, and web chat
Mailchimp for email marketing and communication management
These providers are authorized to use your information only as necessary to provide services on our behalf.
Sharing of Information
We do not sell your personal information.
We may share your information with trusted service providers and vendors that assist us in operating our business, including providers related to:
Scheduling and dispatch
Customer communications
Marketing and advertising
Analytics and reporting
Website hosting
Payment processing
Customer relationship management
Call tracking and support services
We may also disclose information when required by law or to protect our rights, property, safety, customers, or business operations.
Marketing & Advertising Communications
We may send marketing communications regarding our services, promotions, seasonal offers, financing opportunities, maintenance plans, and related business updates through email, phone calls, direct mail, and SMS messaging where permitted by applicable law.
You may opt out of marketing emails by using the unsubscribe link included in our communications. You may opt out of SMS messages by replying STOP.
Retention of Information
We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support business operations.
Business Transfers
In the event of a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.
International Data Processing
Some third-party service providers we use may process or store information outside of your state or country of residence, including within the United States or other jurisdictions where privacy laws may differ.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including the right to request access to or deletion of certain personal information, subject to legal exceptions.
To submit a privacy-related request, please contact us using the information below.
Your Privacy Choices
You may request access to, correction of, or deletion of certain personal information by contacting us directly.
You may also request to opt out of certain targeted advertising or marketing communications where applicable under state law.
Do Not Track Signals
Some web browsers may transmit “Do Not Track” signals. Because there is not currently a universal industry standard for recognizing or honoring these signals, our website may not respond to them.
Third-Party Links
Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of those external sites.
Children’s Privacy
Our services and website are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
R.B. Spencer Heating & Air, Inc.
www.rbspencerinc.com
rbsac@rbspencerinc.com
530-674-8307